Shipping policy
1. Shipping Method
We trust and choose UPS as our main shipping partner to ensure your products are delivered safely and quickly. With a global shipping network and high-quality service, UPS is committed to providing a reliable delivery experience for our customers
2. Processing and Shipping Time
The order cut-off time is 5:00pm (EST) every day.
Order Processing: All orders will be processed within 1-3 business days (Monday to Saturday).
Delivery Time: Standard shipping time is 7-15 business days depending on your location. UPS does not deliver on weekends and holidays.
Note: In case of high volume orders or adverse weather conditions, some unexpected delays may occur. We will update you if there are any changes regarding delivery.
3. Shipping Costs
Flat shipping fee: $6.99 for all orders within the United States.
4. Shipping Locations
We currently only ship within the United States and are unable to ship to addresses outside the United States. If you have any questions about your shipping location, please contact us for assistance.
5. Incorrect or Damaged Packages
We take great care in packaging our products. However, if you receive a damaged or incorrect item, please contact us within 7 days of receipt. Please email [email protected] with a photo of the defective item and your order number. We will promptly resolve the issue to ensure you receive the correct item or receive a refund.
6. Contact Us
If you have any questions regarding our shipping policy, please contact our customer support team at the address below. We are always ready to support you!
Email: [email protected]
Address business: 3564 Campion Ave, Virginia Beach, VA 23462, USA
Mon – Sat | 8:00am – 5:00pm (EST)