Frequently Asked Questions

Below is a list of frequently asked questions to provide you with quick answers and support. If you need any further assistance or have any questions, please contact our customer support team.

1. What types of payments does Lurline.store accept?

Payment method at Lurline.store: Paypal, Payoneer.

2. Can I change or cancel my order?

You have 24 hours before the item(s) are shipped to cancel your order.

3. Do I pay for shipping?

Lurline.store standard shipping is $6.99 for all orders.

4. How do I return an item?

We understand that sometimes you may want to return unsuitable items.
We will happily refund any full priced item returned to us in perfect condition, within 30 days of receipt of order, with proof of purchase.

To return, email [email protected] .

Once we receive and verify the quality, we will process your refund according to the payment method used in the original order.

5. When will my order be delivered?

Estimated delivery time is 7 – 15 business days (may take longer depending on destination).

If we experience a high volume of orders or severe weather conditions in some areas of the country, shipments may be delayed by several days.

6. Are the colors on the website correct?

We always do our best to display product colors and sizes as accurately as possible. However, please note that colors may vary slightly due to factors such as monitor settings and lighting conditions. For the most detailed information about the product, please refer to the accompanying descriptions and images.

7. How can I contact the customer support team?

If you have any questions, concerns or need further assistance, please contact our customer support team. You can contact us via email [email protected]. Our customer care team is ready to help you with any requests you may have.

Contact us

Email: [email protected]

Address business: 3710 Maple St, Harrisburg, PA 17109, USA

Mon – Sat | 8:00am – 5:00pm (EST)